Pathetic service from Dstv price lock.

I have purchased the explore3 with the pricelock department while I had other 3 operating HD decoders whom I normally pay on 2nd of every month. Prior to them coming to diliver and install the explorer two decoders were displaying one extra view secondary had been blocked for no apparent reason since I had already paid on 02/09/2019. Explorer was delivered on 12/9/19 and installed on 13/9/19 ever since my account is blocked the installer failed to assist me, multi choice customer care also can't assist and also recommended that I should take all 3 decoders to one of their agent who have also tried to assist and even swop the decoder however he was also unsuccessful when he called multi choice he was advised that I should live the primary explorer with them they will call me. Still no one had. I have wasted petrol, airtime, energy and even took days off at work to try and fix this once and for all but still. This means that I have paid multi choice this month and yet I have no channel's. Even today I am still waiting on them. I have a guest house Dstv is one of the PPP packages I offer so now I am giving bad service while I also can't explain why. My query was escalated last week 13/09/2019 with reference number ***6/C1. Now I wonder what is really their escalation? Is it where they freeze queries?