Pathetic Service from DStv Multichoice and its call center agents

Another month another fight with DStv Multichoice.

I made payment for my account of R100.00 on the 31st of October 2020 for the access package a day later than the due date.

Last month(30 September 2020) i had opted to remove my PVR access and the agent i spoke to at the time told me that the removal of the PVR access will be permitted the following month (30 October 2020).

Today (1 November 2020) i woke up to find out that my services were suspended and I phoned Multichoice at 08:19am. I spoke to the most rude and unprofessional agent by the name of Noluvo. She was condescending and rude in addressing my grievance.

I asked her why my services were suspended and she told me that i did not make a full payment and am outstanding R135.00 which i must pay first for me to get my services reconnected. I told her that i had opted for my PVR access to be removed from my subscription thus the payment i had made on the 31st of October 2020 was sufficient for my monthly subscription.

She blantantly told me to listen to her because there is nothing she can do about it since my services are suspended and that i must just pay the R135.00 then call back to request removal of ny PVR access.

This type of service and rudeness is unacceptable and as a client of so many years am appalled and disappointed.

I told her that i had opted to remove PVR access from