Pathetic Service from DSTV Multichoice

I called yesterday to activate one of my stand alone decoders. To find out the decoder has been active all along..I asked the consultant since when and both consultants I spoke to could not assist me, In all my years with dstv if you don't know get up and ask someone to assist you.I think I spend over R200 rand to get the signal, getting clarity in terms of the s/c..it was exhausting because I came from work and just needed to active the service..I spoke to a lady which gave me so much attitude. I asked for the TL and she just gave me the name and said that she does not know his surname. The guy sounded as if he was a new consultant.DSTV is not cheap at all. I think as customers we deserve better service than what I received. I really feel like just cancelling this all together and try something new...In all of this, there was no apology for waisting your airtime , it was an attitude saying so Deal with it..