Pathetic service from DStv (MultiChoice)

MultiChoice DStv is the most pathetic business in South Africa to do business with. The fact that they run a monopoly adds to their arrogance. I acquired a second hand Explora decoder from a person who had disposed of it. I made inquiries via email. Someone from DStv call centre by the name of Muzi Vilakazi telephoned me and in my opinion did not address my inquiry but simply informed me that I had not completed the Change of Ownership form in detail. I included the Change of Ownership form in order to indicate to MultiChoice DStv what my inquiry was about. I phoned their call centre and inquired about where I could find a DStv walk in centre. Can you believe the person who answered my call wanted to know what my customer number is. I reiterated my inquiry was where I could find a DStv walk in centre. Response to me was I can not give you the information unless you tell me your customer number. So from that I deduce that either DStv walk in centres are national points of interest and their locations are top secret of only DStv customers may be given that information. It’s totally pathetic. I am aware that I require a new smart card for the Explora decoder and therefore wish to find out where a walk in service centre is so that I can get the new smart card. Once again MultiChoice DStv please read my inquiry properly before they phone me; plus they should be prepared to answer my questions and please do not assume I am ********. They should listen to my request then provide me with the correct information. They should not assume that I do not know what I am talking about. Finally when one of their agents calls me, they should please confirm with me whether it is an opportune time to speak with me to discuss my inquiry.