Pathetic service from DSTV Multichoice

From: Zeenat Jannat Hassim Sent: 17 August 2018 3:55 PM To: ********** ********** Subject: ZJ HASSIM

Good day Ntombi,

I think you called me a bit earlier regarding a survey I answered and was not happy at all with the services rendered.

You advised me that you were going to put me through to the department that will be able to assist me as they are investigating my query because there were no notes added to your system.

Unfortunately you put me through and the agent had no idea what’s going on and kept on telling me they are the debit order department and cannot help me with anything else.

This is becoming very frustrating because it looks like DSTV/Multi-Choice have no control or idea of what they are doing.

I want my banking details to be removed from your systems immediately and no debit order to run off my account as no one is able to assist me at all, nor is anyone even willing to assist me.

You advised that you would SMS me your email address which you did not, I had to call back and one of your colleagues provided me with your email address.

I will now be escalating this matter to Hello peter and other social media sites to show people out there the low level of customer service and competency Multi-choice has.

Thank you.

Zeenat Jannat Hassim Customer Service Supervisor