Pathetic Service from DStv (MultiChoice)

I've been phoning the "so-called" service call center daily since Tuesday last week to attend to an error code E48-32. Everyday I'm told to please be patient and that they are aware of the error and that their technical department is attending to it.

A week on and nothing has been done!! I've just spoken to a lady by the name of Abigail. She told me that she cannot find anything on her side where I have reported the problem. She started asking me the same questions I've been asked every time for the past week when I phoned in for assistance. I asked her for a number so that I can escalate the issue myself. When I phoned the number she gave me, I got through to the same department I've been trying to get help from for the past wee**** Again without any success. . . .!!!!

This time a Cleopatra assisted me and I was told a completely different story. I was told that I have to take my decoder to a MultiChoice outlet to be checked for faults.

Absolutely pathetic service!! I was asked to rate the agents' service, but I cannot rate something that does not exists!!