PATHETIC SERVICE FROM DSTV MULTICHOICE

I AM UTTERLY DISGUSTED WITH THE SERVICE I AM RECEIVING FROM MULTICHOICE, I HAVE BEEN A LOYAL CUSTOMER FOR 12 YEARS OR LONGER.

I HAVE 3 DECODERS ON MY PROPERTY, AN ULTRA, A 2A AND A 3B, THE 3B GAVE ME HARD DRIVE ISSUE, THIS DECODER IS INSURED, I DROVE TO THE MONDEOR WALK I CENTRE TO CHANGE THE DECODER, THE LADY ADVISED ME SHE CANNOT LOG THE CLAIM AS THERE IS AN ISSUE, SHE LOGGED AN IT CALL OF WHICH SHE CALLED ME A DAY LATER TO BRING THE DECODER TO SWAP IT OUT.

WHEN I PLUGGED THE DECODER IN, I AM GETTING AN ISSUE NOW WITH THE 3B AND THE ULTRA, SIGNAL IS CLASHING AS THEY ARE NOW BOTH ON DECODER 1 MADE 5 CALLS TO THE CALL CENTRE, THE LAST CALL BEING OVER 45 MINUTES, THE OTHER CALLS WHERE DISCONNECTED, THIS HAS LEFT ME EXTREMELY FRUSTRATED. JUST FOR THE CALL CENTRE TO TELL ME TO GET AN INSTALLER OUT WHICH WILL COST ME MONEY OR FOR ME TO GO BACK TO THE WALK I CENTRE WHICH AGAIN WILL COST ME MONEY. NOT SURE WHY I AM STILL WITH MULTICHOICE, I NEED TO BE REIMBURSED FOR COST INCURRED FOR THE LONG CALLS AND PETROL FOR AN ISSUE THAT WAS NOT CAUSED BY ME. SERVICE IS PATHETIC