PATHETIC Service from DSTV Internet.

On the 11th of March I started to experience issues with my router. The router is not connecting to any of my devices, flashing green and red.

I proceeded to call into the call centre for assistance where I was advised to switch it on and off, unplug it but nothing helped. The line then disconnected.

Call ***-i306 I then called again right after and spoke to a different consultant who advised that she would have to escalate the matter and that I would be contacted by Tuesday 14 March.

Call ***-i309 By 16:00 on 14 March I still had not been contacted. I proceeded to call the contact centre and I was advised that the matter would be escalated again and that I would receive a call from the team leader by the end of the day.

I am currently typing this email at 18:30 and have still not been contacted and have not had internet for 4 days now. I work remotely and attend school online. I'm now having to spend more money to buy data and not to mention the airtime I have had to purchase call them.

I didn't believe people when they said once you get the router and internet when you have a problem you will get no assistance. I wish I had listened.

Please learn from my experience.