Pathetic service from DSTV installers accredited by multichoice! Whole satellite came off the wall!

I am very disappointed with the level of service from multichoice and their so-called accredited DSTV installers! In late May 2020, I contacted an accredited DSTV installer in PMB ( Genesis Technologies, contact number: ***). They were not professional at all, firstly on that day, they came 2 hours late and secondly, they were rude, especially when I would ask about the installation process (they would just switch languages and talk to themselves)! Anyway, when they were about to finish, they had to check the signal (of which I'm not sure that it was successful), I was sceptical but, it was already late in the evening and needed them out of my property so I just transferred their fee to the number they gave me! Fast forward to a couple of months, I kept experiencing 'poor signal errors" even on not so bad weather days! I would usually clear them out using the DStv app on WhatsApp! Unfortunately last night, due to bad winds, my satellite came off, I woke up this morning to find it hanging by the *****s! When I contacted the installer, once again he was rude and said that it's been over three months so there's nothing he can do! I don't remember signing anything resembling a warranty of 3 months, even so I contacted the call centre earlier today. A lady by the name of Thandeka Goge that I spoke to was not helpful to my satisfaction and it was clear she was inexperienced with the kind of issue that I had! The main issue that I am raising here is: the installer didn't do a proper job in installing the satellite dish, hence why throughout the months, it would give poor signal errors. Although three months have passed since installation, however I have WhatsApp history as proof that I've been clearing "poor signal errors" since installation...that should count for something! I didn't sign any legal papers binding me to any warranty! The big question is, who do I need to speak to regarding this matter! Because from my understanding, the installation was not properly done hence why it eventually could not withstand strong winds....at home, we also have a DStv satellite dish, for more that 10 years and it has never been affected by any kind of weather! How come this one only lasts for a few months!

I checked the installer's business information again, and it's still the same number, but it seems they have changed business names. Even that is shady!

Somebody has to answer me! I can't pay for another installation again, because this was not my fault!