Pathetic service from DSTV

Constantly getting error code PER 1 when trying to connect via my Android Box connected to my TV. Never had this issue before. Tried logout and login, clear cache. Nothing works. Call center is clueless, never heard of error - not willing to provide name when asking and wanting to escalate the matter. Your twitter guys keep clearing my decoder as if the error is on the decoder. Poorly trained staff. Maybe the time has come to drop DSTV after 20 years of being a loyal customer.