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wendel D
1 reviews | Active since Feb 2024
22 Jul 2024, 10:22
Pathetic Service from DSTV
I am utterly appalled by the abysmal service I received from DSTV. After taking advantage of a special offer and paying for a three-month subscription, my service was inexplicably suspended just two weeks later. This is after an exasperating experience of being sent from pillar to post just to get connected in the first place, only for my subscription to be prematurely cut off.
The incompetence displayed by DSTV’s team, particularly by their team leader, Tshepo Ndlumbini, is nothing short of disgraceful. Despite repeated assurances that I would receive a call back, I am still waiting. This level of unprofessionalism is unacceptable and shows a complete disregard for customer satisfaction.
I have spent countless hours on the phone trying to resolve this issue, only to be met with incompetence and indifference. DSTV's inability to correct their own mistake is beyond frustrating. I have never encountered a company so inept and careless in handling customer issues.
DSTV, you need to get your act together. Your current level of service is pathetic, and you are rapidly losing the trust and patience of your customers.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
22 Jul 2024, 10:32Hi Wendel , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Jul 2024, 10:32
Official
Hi Wendel , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
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wendel D's updateReviewer Update
23 Jul 2024, 14:07 I am writing this follow-up review to express my extreme dissatisfaction with DSTV's customer service. Yesterday, I received a call from your team, assuring me that a solution to my ongoing issue would be provided. It has now been 24 hours since that promise, and I am yet to receive any form of resolution or follow-up communication.This experience has only reinforced my perception of DSTV's lack of commitment to its customers. The initial problem that prompted my first complaint remains unresolved, and now, the assurance of prompt action seems to have been nothing more than empty words.I am appalled by the lack of accountability and the sheer disregard for customer satisfaction. This delay is unacceptable and has caused me significant inconvenience. It is clear that DSTV does not value its customers' time or trust.I urge DSTV to take immediate action to resolve this issue. Further delays will only worsen the situation and reflect poorly on your company's reputation. I expect a prompt and satisfactory resolution without any further excuses or delays.
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wendel D's update23 Jul 2024, 14:07
Reviewer Update
I am writing this follow-up review to express my extreme dissatisfaction with DSTV's customer service. Yesterday, I received a call from your team, assuring me that a solution to my ongoing issue would be provided. It has now been 24 hours since that promise, and I am yet to receive any form of resolution or follow-up communication.This experience has only reinforced my perception of DSTV's lack of commitment to its customers. The initial problem that prompted my first complaint remains unresolved, and now, the assurance of prompt action seems to have been nothing more than empty words.I am appalled by the lack of accountability and the sheer disregard for customer satisfaction. This delay is unacceptable and has caused me significant inconvenience. It is clear that DSTV does not value its customers' time or trust.I urge DSTV to take immediate action to resolve this issue. Further delays will only worsen the situation and reflect poorly on your company's reputation. I expect a prompt and satisfactory resolution without any further excuses or delays.
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wendel D's updateReviewer Update
23 Jul 2024, 16:41I would like to thank John, Anei and Benedict for assisting me and ensuring my issues were addressed. They kept to their promise and that made a huge difference.
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wendel D's update23 Jul 2024, 16:41
Reviewer Update
I would like to thank John, Anei and Benedict for assisting me and ensuring my issues were addressed. They kept to their promise and that made a huge difference.
DStv (MultiChoice)'s replyOfficial
23 Jul 2024, 17:00Hi Wendel,
Thank you for taking the time out to inform us about the great service you received from John, Anei and Benedict, As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from John, Anei and Benedict, As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jul 2024, 17:00
Official
Hi Wendel,
Thank you for taking the time out to inform us about the great service you received from John, Anei and Benedict, As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from John, Anei and Benedict, As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
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wendel D's updateReviewer Update
28 Aug 2024, 08:16 I am writing to express my extreme frustration and disappointment with the repeated service suspensions I have been experiencing for the past three months due to the same error on your end. Despite multiple attempts to resolve this issue, my account keeps getting suspended without any valid reason, and I am beyond frustrated with the lack of proper assistance from your team.Every month, I have to contact your customer service to reactivate my service because of an error that is clearly on your side. This is not only inconvenient but also unacceptable for a service I am paying for. Each time I am assured that the problem is resolved, yet the issue persists, and I end up in the same situation again.I expect immediate action to resolve this problem permanently. I have been patient, but this ongoing issue is testing my limits. Please address this matter urgently and ensure that it does not happen again.
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wendel D's update28 Aug 2024, 08:16
Reviewer Update
I am writing to express my extreme frustration and disappointment with the repeated service suspensions I have been experiencing for the past three months due to the same error on your end. Despite multiple attempts to resolve this issue, my account keeps getting suspended without any valid reason, and I am beyond frustrated with the lack of proper assistance from your team.Every month, I have to contact your customer service to reactivate my service because of an error that is clearly on your side. This is not only inconvenient but also unacceptable for a service I am paying for. Each time I am assured that the problem is resolved, yet the issue persists, and I end up in the same situation again.I expect immediate action to resolve this problem permanently. I have been patient, but this ongoing issue is testing my limits. Please address this matter urgently and ensure that it does not happen again.