Pathetic service from DSTV

I MADE A PAYMENT ON OCTOBER 29 YOU DEBITED ME ON NOVEMBER 1ST. I WANT MY EXTRA PAYMENT BACK! Your useles customer service agents told me they CAN SEE I HAVE A CREDIT yet they keep demanding I send a proof of payment, why??? I made a payment through internet banking. Your app directed me there. IF YOU CAN SEE I MADE TWO PAYMENTS WHY ARE YOU ASKING PROOF OF PAYMENT??? Your customer service is pathetic I WANT MY EXTRA PAYMENT BACK IN MY ACCOUNT NOW!!!! And do not ask me to send you **** because I have sent several emails with proof of payment I WANT MY MONEY