VM
Vhutali M

1 reviews | Active since Jul 2015

03 Nov 2022, 16:31

Pathetic service from DSTV and their staff😑😑😑😑😑😑😑😑😑😑😑😑😑

Pathetic service from DSTV I have been in contact with them for the past 4 months with the same billing issue which doest get ressolved, everytime I speak to different agents from different provinces telling me lies, even Spoke to a lady calles Zoiy who said she was a Team leader on the 12 of Sept 2022 and claimed that my issue will be ressolved and that I will pay the amount I was told during the inception of my contract going forward. This was obviously a temporal solution as I was charged more money on my next billing date Called over and over again , I also asked the agents I was speaking to listen to my previous calls but they will either apologies or cut me off I dont if this is the service DSTV provides to their customers or what. Im now on the call with them as we speak with the same issue. Last month on the 06th of October at 12:38 pm I called and spoke to Yolanda Nkitha from Westerncape who told me that her teamleader was busy and will give me a call back, Im still waiting for that call as we speak This is totally a disrespect to customers, Im even thinking of cancelling the whole service and get an alternative that I can rely on .

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2022, 16:37
Official
Hi Vhutali, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
VM
Vhutali M's update03 Nov 2022, 17:03
Reviewer Update
I hope you stick to your word and reply as you like making empty promises all the time, calling you guys is just a waste of time and airtime