Pathetic service from Dstv

Dstv has no idea what they are doing. On 01/02/2020 my bank account was incorrectly debited by Dstv for the amount of R350 when the amount should have been R550, which resulted in my service remaining disconnected. On 02/02/2020 i contacted the call center and spoke to Team Leader Vinolan who assured me that he will authorize an adhoc payment for the remaining amount of R200 on the 03/02/2020 i agreed and my service was reconnected. Dstv failed to debit my account on 03/03/2020 for the amount of R200 but attempted to debit my account on the 06/02/2020 for the amount of R650 which was not what was agreed upon , Dstv then disconnected my service . On 07/02/2020 i contacted the call.center to find out what is going on only to find out that the agent cannot find any notes on the system from the previous telephonic conversation, Dstv clearly has no clue what they are doing in their financial department, i am still disconnected and waiting for a call from Vuyo the manager. Take note these calls to rectify my service took over 2 hours of my airtime to call the call centers . I want feed back from Dstv today 07/02/2020 .