Pathetic service from dstv

Utterly disapointed with the service I have received for the past couple of months. In december 2021 I won a free upgrade to PREMIUM package. In the email received i was told that the upgrade will be done on my next payment date. Next payment date nothing. Called in...used my airtime sat and spoke for more than 30 minutes only to be told It hads been escalated and i will receive my upgrade with my next payment date in January. Come January i was upgraded to compact plus instead of Premium package that i initially won and then you still have the audacity to charge me. I called again using my airtime spoke again for 30 min or more only to be told it was escalated.called again twice on the 19th. 1st time i was told someone will call me back imediately after i already spoke to the person for more than 30 minutes. No call back. I eventually called again spoke to someone for 50mins who told me the upgrade to premium package will be done imediately. She even took me for a fool to continuoisly ask me to check my channels to see if it was working...then said she will call me back. No return call. I called in again yesterday email the person i spoke to who said they again escalated it and agin no call back. Todays idiot tells me i need to wait for the escalation department to call me...this after im waiting since December month. She couldnt transfer me to escallation department.she didnt even offer to put me on hold and try to contact them. And when i asked to speak to a team leader she tells me i cant speak to them this after the past 4 interactions i have had with them i have asked to speak to a team leader and spoke to someone else. What is really pathetic that i jus need to be uograded to premium package and i cant understand what the problem is...im sure if i called in to ask for an upgrade it would be done imediately. Sort ur staff out and get your **** together. Teach your staff to take ownership of their queries instead of me having to explain myself to 10 different people everytime i call about the same thing and nothing is being done. And teach your staff to atleast keep your customers up to date with their escallation queries.