Pathetic service from DSTV

I am absolutely appalled at the pathetic service from the agents at DSTV, whenever I call the customer care line there is also no assistance, nobody even gets back to me from all my emails sent. I had requested that a manger contact me on 2 occasions and still no assistance. It’s this the service levels that you guys offer? I was asked on 3 different occasions to pay in monies and once payment was made there is no feedback. Can I perhaps get a refund and I would rather use the services of another service provider.