Pathetic service from dstv

Its really sad....that i have to come on this platform again for the service i am receiving from dstv....I took up a dstv internet contract last year and had a problem with them for the activation of the sim card....took them 9 days after i received my router for it to be activated....howsoever i had to come on this platform for them to action it....Me being So stupid and took out a second contract for a different residence....Took out the contract about 2 weeks ago...my router was delivered last Monday....Today is 10 days i dstv has not yet contacted me regarding the activation of the sim....i have sent numerous messages via facebook massager and they wattup number....and all tge responses i am receiving is that my router is active....i have even sent pictures as proof showing them that is it not working....this is pathetic like really....the service i receive is really mind blowing ***....please contact me on ***