Pathetic Service from Dstv

The service I have received from DStv has been appalling. Firstly, when my Dad passed on just to get that message across to the call centre agent was a painful exercise. When I managed to get a knowledgeable consultant I was advised to fill in a change in ownership form. I filled in the form, sent the completed application and supporting documents through and then I received numerous emails requesting I send the documents each time from someone different. This was so frustrating. Secondly today (28/08/2019), my service has been suspended yet I received confirmation from Dstv that everything had been resolved. I even went to PnP and paid my account to avoid disconnection. Trying to get into contact with the call centre has been unsuccessful - since the waiting time is 30 mins