Pathetic Service from DSTV

Pathetic service from DSTV. I have spent the past Two (2) unsuccessfully trying to upgrade my package (I made the required payment), and to query incorrect billing. Every call takes +- One (1) hour. Each call centre agent has a different story. If they can’t assist they will put you on hold and request advice from the relevant Team Leader. The advice from the various Team Leaders is contradictory which they relate back to you. Some of the consultants take down your details and indicate that the relevant Team Leader will call to assist, whereas others indicate that the problem requires a Technician and they will ensure that the Technician will call. None of them ever call back. They don’t seem to know anything about the product that they offer. They come across as highly inefficient. They give conflicting information, put you on hold for ages and when they can't fix the problem, they disconnect the call. I sent an e-mail to ***, received a reference number which was never followed up by DSTV