Pathetic service from DSTV

The DSTV account is on my husband's name but the subscription comes off my bank account. I recently switched banks and I phoned the call centre and requested that my debit order be switched. I was told that I have to fill in the new debit order form which was emailed to me by Charlotte Khonkhobe. I filled in the necessary form and emailed it back, Charlotte emails me back and requests the account number (I had already given her my husband's ID which she could have used to get the account number - too much of trouble I suppose). I phoned the call centre again to get the account number because normally we used the ID number when there were queries . I refilled my form with the account number and sent it off. I received another email to say that the account does not exist. I checked and found that I added an extra digit at the end so I corrected and emailed Charlotte back. The next day I received an email from Charlotte to say that the debit order details could not be switched because my husband did not request it. After all of the back and forth of emails (11 in total)and telephone calls I am told they cannot do anything. They are still debiting my old bank account though. So it is okay to take my money from one account but not okay to take my money from my new account!!!!