Pathetic service from DSTV

After my 2 year price lock contract ended in December 2020 DSTV sent me an offer on sms for Premium 6 package where I would save on my monthly subscription. I responded to this sms and received a notification I would be contacted within 72 hours. I was never contacted. I called multichoice and asked about the Premium 6 package and they told me they can only send an email to the relevant department. I requested the telephone number of this department but was told they do not have it. 6 months later I still did not receive any feedback and have been paying the higher subscription. Last week I responded to an advert on DSTV for a new installation at a reduced premium. I was called back and a new installation was scheduled for 26 July 2021 at 11am. This did not happen and when I called multichoice Pretoria they could not assist me as to when the installer would be coming and could not give me the installers contact number as it was greyed out. I asked to speak to the manager who was conveniently busy on another call and I was told the manager will phone me back (Im still waiting for the manager to call me back), The installation did not take place on the 26th and I wasted a days leave waiting for someone who never arrived. Well done DSTV for wasting a days leave of mine. Now 24 hours after promised installation I also tried again to find out what is going on. The app is pathetic - live chat asked me for the installers number. If I had the installers number I would have called him myself. I called Pretoria multichoice again and again couldn't get an answer nor a senior persons contact number at multichoice. I called the Randburg number and they said installation would take place 27 July 2021 at 2pm. Lets see if this happens. Is this the kind of service DSTV offers its customers? In case DSTV are interested my customer number is ***