Pathetic service from DSTV

I contacted DSTV and spoke to Nokhuthula on 04 October 2019 at 09:10am I currently have the premium package with two extra views. I called and requested to add Indian channel 454 & 455 or whatever package this comes with. I was informed that I need to pay first even though I am on debit order. I advised Nokhutula to action my debit order for the difference which she said she did, I advised her that I only needed the package for three days and then it can be deactivated. She informed me that I will have to pay for a full month, till my next payment date. She was unable to send a signal and we still do not have picture. I asked her to let me speak to a team leader, but she instead placed me on hold for 10 minutes. I spent 30 minutes on a call to achieve nothing and speak to someone who clearly does not know what she is doing and who has a “don’t care attitude”. After been a client for more than 10 years that has never missed a payment, I must say that I have never been more motivated to cancel my DSTV and use other available options that are in the market. Clearly DSTV itself does not care about retaining its current subscribers considering the dwindling numbers. Now you have taken my money but not provided me with a service that I requested. Thanks and good luck