PATHETIC SERVICE FROM DSTV

<p>FIND me someone who is able to assist EFFICIENTLY look into this and resolve it once and for all - as KRISTEL CHRISTENSEN offers absolutely pathetic service and no resolution to my query since tfor over a month now!</p> <p>I have had this ongoing complaint for ever so long and was then advised that it was resolved and I was going to be debited pro-rata. Which was done by debit order on my bank account on the 01/02/2017 in the amount of R 613.65.</p> <p>Low and behold I receive an sms advising that I was handed over to VASMART ( ********** ) by DSTV for the amount of R 821.03????????????????????????? *** IS GOING ON HERE!!!!????????????????????????</p> <p> I have been a loyal customer for over 20 years in fact 24 years and I have never ever missed one single payment !!!!!!!!!!!!!!!!!!!!! CHECK YOU RECORDS.</p> <p> Is this how you treat customers!!!! I am livid to say the least.</p> <p>I am in the process of logging this with the Ombudsman as well I've had it with *********** service delivery.</p> <p> </p> <p>Re-posting this as I got two missed calls whilst driving two days ago and since then no one bothered contacting me - utterly pathetic at how you service your clients.</p> <p> </p> <p>Sent another two emails to Kristel and not one reply!!!!!</p> <p>------------------------------------------------------------------------------</p> <p>From: Karen Kelly <br /> Sent: 01 March 2017 11:59 AM<br /> To: 'Kristel Christensen'; ********** /> Subject: RE: MULTICHOICE PROMOTION [# ********** ] - ********** 1 ACCOUNT</p> <p> </p> <p>I have logged this onto helopeter as well, it is quite evident that customer complaints are irrelevant.</p> <p> </p> <p>I received 2 missed calls 2 days ago whilst driving and nothing since.</p> <p> </p> <p>If my bank account is incorrectly debited or my track record is tarnished due to this incompetence there will be consequences.</p> <p> </p>