Pathetic service from DSTV????

DSTV takes its customers for granted. I’ve been trying to sort out an error message on my decoder literally for the whole day since this morning without any success! 1st why don’t they have a toll free no for us to call as we’re reporting their malfunctioning product so we’re supposed to spend more money on phone calls when we’re already paying so much for this subscription of theirs. The most annoying thing is when you call, the 1 st 2 minutes of your call you don’t get to say why you called so you’re routed to the relevant dept, they literally spend our airtime in the 1st 2 minutes telling me my balance which is due next month, why do it on my cost when I didn’t phone to ask that, how about I get asked in the 1st second what help I require and get rerouted accordingly quickly without wasting my airtime , the audacity! I’m so angry right now! You call their Callcentre and you’re told you’re no 75 on the queue, pls explain to me how much airtime does one even require to be on hold for that long! I spoke to 4 different people and they were unable to assist me and my airtime ran out, I topped it up called again and again and still got cut out because my airtime ran out and the one agent by the name of Thomas said he had to escalate my problem cause he was unable to resolve and said it would take an hour and I asked if he could call me back within that hour since I had called so many times already and he said he would ask for permission from a supervisor but promised he would and 4 hours later dololo phone call. 4 hours later no phone call I then call again and still no solution. Before that I tried the website route and tried self service which didn’t work. I then sent an email and that takes even forever as I’m still not assisted. Now I see why most people are moving to Netflix , im next, I’m so annoyed right now?????