1 reviews | Active since Aug 2015
Pathetic Service from DSTV
Hi, I have been having endless problems with both decoders. If it's not he Debit order issue then it's an E16 error on both my decoders. Please could someone urgently sort out my issues as I have been on the phone with you call center from 7 am yesterday(Sunday 16 Aug) and you are just wasting my airtime. My name is Mr. MS Halim ID no, ***, Customer number ***4, Smart card numbers are *** (HD PVR decoder) and *** (Single view SD decoder). I would appreciate it if one of you supervisors gives me call in order sort out all my issues. Right now none of my HD channels are showing 'HD\ and my catch-up is also not working. Yesterday I had E16 errors on both decoders. My contact number is ***. I'm really dissatisfied with the service you guys provide. Will be waiting with batted breath for your response and follow up."
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation you confirmed that your problem was resolved. It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Please be advised that we have escalated your complaint to the relevant department to deal with the matter.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation you confirmed that your problem was resolved. It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Please be advised that we have escalated your complaint to the relevant department to deal with the matter.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta