Pathetic service from call centre agents

The worst experience ever. I firmly believe some companies get to the point where they simply dont care to loose a few clients but continue not only to give mediocre shows but service too.

I had stopped paying for dstv services for this very reason before but because my wife wanted to watch this new Shaka ilembe show i went back to get my account reactivated. Thats the first thing they did wrong. The agent i spoke to crrated a completely separate account therefore charging me double. I called in to query this but nothing was done.

I called in again today and the same pathetic dont give a damn attitude was given. Agents put you on hold when they know they cant do anything to solve your issue or just hang up. With exception of 2 of them who tried, the rest just dont seem to care much if i even use their services. Let alone try to solve this double charge which is still not fixed.

Now im told this matter has been moved to a department that simply drops my call when im put through to them.

Reminds me exactly why i left... Now my viewimg is channel 100 until someone decides to start doing their job.