Pathetic Service from call center

I called the DSTV Call center on Saturday night on the 25/07/2015 to activate my extra-view as the installers installed the other decoder but could not register the decoder due to load shedding once my electricity came back on i contacted the call center to activate my extra-view i do not have a landline at my residence so i therefore had to use my cellphone the center took 10 minutes to answer my call i had to cut the call and call back after 4 minutes an agent answered the agent then took over an hour to attempt to connect my extra view but was unsuccessful by then i ran out of talk time i then had to purchase more talk-time for me to to call back and have it connected i then told the agent to call be back he promised he will but didnt 20 mins later i called back and another agent sorted my extra-view out in 5 minutes i lost over 79 rand of talk time for something that could be sorted out in 5 minutes the agents are really uneducated and i never have had such poor service before from any service provider