TL
Tshireletso L
1 reviews | Active since Jul 2013
17 Aug 2015, 17:37
Pathetic service from agents who care very little
I made a payment, called and spoke to a very inefficient agent who kept me holding, by holding I mean by the dead air she left me with while chatting to her colleagues in the background. How do u keep a customer holding for 8min without updating them about what the hell it is u are doing to assist them. There's never any joy when I have to deal with your pathetic agents. You make me sick!!!!!! I wouldn't be surprised if they didn't even log the call or left any system notes. She didn't sound interested to help me from the onset. I wish I remembered her name so I could name and shame her!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Aug 2015, 12:10Hello Tshire198,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply24 Aug 2015, 12:10
Official
Hello Tshire198,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert