Pathetic service from Agent and Supervisor

I call Dstv this morning to disconnect or downgrade my subscription for the month and i get told i need to schedule for my disconnection/downgrade for next month. what happened to pay as you watch? being billed a day?? so basically all dstv is gonna do now is disconnect my account due to none payment and than charge me a reconnection fee even though I HAD REQUESTED my acoount to be either be downgraded to a package i can afford but dololo... I am referred to T&C'S that get changed but not communicated the customers. One more than one occasion i did discount or downgraded my services before without any hustle, or being told that i can only do that on the billing/payment day.