Pathetic Service form the contact center

In an environment where options abound one would expect DSTV to show some respect in the way they deal with customers. A request to reconnect my account took me 5 long phone calls of not less than 40 minutes each. Last phone call took nearly 90 minutes, include being put on hold for a 30 minutes, and only to be told later that I though my team leader called you back. The service was pathetic, no attempt to understand the problem or entertain alternatives, no initiative. Waiting 24 hours for a reconnection and over 4 hours of airtime has gotten me thinking if this company values customers. Tried to escalate the matter unsuccessfully.