Pathetic Service for Dstv Pricelock Package!!

I decided in December 2017 that I wanted the DSTV price lock package of R959 per month. A telesales agent phoned me to confirm details, confirming with me that my decoder and installation will take place within 7-10 working days. I'm still waiting for my decoder!! I've waited for over two weeks now for something that should have taken 2-3 days in your policy. I've phoned the call service a total of 7 times, with each agent telling me a different story and "escalating the problem" which I might add, never actually gets resolved, I probably have more escalation problems with DSTV than the amount of *******ion cases Zuma has against him. DSTV you seem to escalate more problems than anything, what the hell is up with that?? How is your business still alive and functioning, its absolutely pathetic, I've seen thousands of complaints with regards to your pricelock delay and lack of response since I started doing research as to why I haven't received my package. If I receive a response to this message that tells me my problem is being "escalated" one more time i will honestly lose my mind. When the will my decoder be delivered, and if this is the kind of service that you provide for a brand new customer , why should I even consider keeping this contract with you? I don't even want to know how long installation will take if the basics can't even be done professionally. DO NOT respond to this message with "i'll have an agent phone you" just get the decoder delivered along with installation as mentioned in your 7-10 day policy. If you cant stick to your policy, have it changed and mention to the people that keep your company afloat that your services will be delayed by 30 working days and more due to the pathetic service you provide.

From: An extremely annoyed and frustrated customer!!