PATHETIC SERVICE!!

If I could change the rating to ZERO STARS I would have. So with the loadshedding issue that we are currently encountering in SA, DSTV needs to make some drastic changes.

I have a DSTV HD PVR 2P About 2 weeks back after loadshedding and after the decoder rebooted, I couldn't go into the tv guide which also means I can't record anything. I contacted the DSTV call Centre, a gentleman told me exactly what to do from my side, which I did, and then it was working perfectly.

A week later the exact same thing happened again (Friday I think) called the Pretoria call Centre, and the lady that assisted me was completely clueless. While I'm holding the line she was actually going through a manual to read how to assist me as she had no idea. I was on the line for almost an hour and she assisting me wasn't going anywhere. After that I contacted the JHB call Centre and spoke to a gentleman which also told me what I must do to solve my problem. He clearly knew what to do and assisted me, he was holding the line while I rebooted the system. He told me that many customers are logging calls for the same issue. After rebooting he said it will take about an hour then it will be back to 100%. Today is Thursday and the issue still Persist!!! Which now means that I couldn't record anything for 2 weeks, and that I'm paying for something that I'm not able to use.

I also took the PVR to DSTV in Gezina which told me that there is nothing wrong with my PVR and that it is in 100% working condition, it is just old and that my specific PVR is at that stage where DSTV is in process to stop this PVR, and then tried selling me an explorer. If this is true, I think DSTV should have sent out a mail informing their customers, which didn't happen.

I am honestly tired of having to struggle, and I'm at that stage where I feel like cancelling my account. I think DSTV needs to pull up their socks and look after the current customer basis they have, it's very easy to stream or to download movies and series.

I will be waiting for a response and a solution.

Regards Mike