vB
vuvura B
1 reviews | Active since Jun 2017
03 Nov 2019, 17:53
Pathetic Service
I have been struggling for months with DSTV to correct my billing, I have called their call center and their agents seems to have no clue what they doing, are these people even trained for their jobs, I just wasted over 100 worth of airtime and no one can give me a straight answer why my services have been canceled. Each time I call, I get told different stories, what shocks me is that they can't make external calls including their team leaders. No wonder people move to Netflix, they just useless!!!
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Replies (3)0
Replies (3)vB
vuvura B's updateReviewer Update
13 Nov 2019, 14:33Nthando I will not make any payments and as explained numerous times to your contact center agents, I did not subscribe to showmax. I was told that this will be sorted which you still failed to do. My alternate number is ***
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vuvura B's update13 Nov 2019, 14:33
Reviewer Update
Nthando I will not make any payments and as explained numerous times to your contact center agents, I did not subscribe to showmax. I was told that this will be sorted which you still failed to do. My alternate number is ***
DStv (MultiChoice)'s replyOfficial
15 Nov 2019, 09:25Hi,
Kindly be advised that your DStv account was linked on Showmax with email *** since 2019-08-07 until 2019-10-29.
We are not able to reverse charges as the were viewing of programs during that time.
You can contact Showmax on ***. for more information.
Kind regards
DStv: Hello Peter Team
Kindly be advised that your DStv account was linked on Showmax with email *** since 2019-08-07 until 2019-10-29.
We are not able to reverse charges as the were viewing of programs during that time.
You can contact Showmax on ***. for more information.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Nov 2019, 09:25
Official
Hi,
Kindly be advised that your DStv account was linked on Showmax with email *** since 2019-08-07 until 2019-10-29.
We are not able to reverse charges as the were viewing of programs during that time.
You can contact Showmax on ***. for more information.
Kind regards
DStv: Hello Peter Team
Kindly be advised that your DStv account was linked on Showmax with email *** since 2019-08-07 until 2019-10-29.
We are not able to reverse charges as the were viewing of programs during that time.
You can contact Showmax on ***. for more information.
Kind regards
DStv: Hello Peter Team
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vuvura B's updateReviewer Update
18 Nov 2019, 14:51Hello
The most frustrating thing about your company is no one is willing to listen and the most pathetic thing is no one seems to care. I DID NOT SUBSCRIBE TO SHOWMAX!!!!!!! I have said this a million times, it was confirmed with Showmax and you that my service has been canceled and whatever amount I was billed will be reversed. Do any of you know how to do your ****** jobs, do you even check records of my phone calls. Some one better caller me and sort this out!!!!!!
The most frustrating thing about your company is no one is willing to listen and the most pathetic thing is no one seems to care. I DID NOT SUBSCRIBE TO SHOWMAX!!!!!!! I have said this a million times, it was confirmed with Showmax and you that my service has been canceled and whatever amount I was billed will be reversed. Do any of you know how to do your ****** jobs, do you even check records of my phone calls. Some one better caller me and sort this out!!!!!!
vB
vuvura B's update18 Nov 2019, 14:51
Reviewer Update
Hello
The most frustrating thing about your company is no one is willing to listen and the most pathetic thing is no one seems to care. I DID NOT SUBSCRIBE TO SHOWMAX!!!!!!! I have said this a million times, it was confirmed with Showmax and you that my service has been canceled and whatever amount I was billed will be reversed. Do any of you know how to do your ****** jobs, do you even check records of my phone calls. Some one better caller me and sort this out!!!!!!
The most frustrating thing about your company is no one is willing to listen and the most pathetic thing is no one seems to care. I DID NOT SUBSCRIBE TO SHOWMAX!!!!!!! I have said this a million times, it was confirmed with Showmax and you that my service has been canceled and whatever amount I was billed will be reversed. Do any of you know how to do your ****** jobs, do you even check records of my phone calls. Some one better caller me and sort this out!!!!!!