Pathetic service

I paid my DSTV stream subscription this morning at 11h39 but it took very long time to reconnect. The online chat with Lidah was disappointing, it was as if I was talking to a robot with no people skills. After hours of waiting to see if the payment would reflect, I decided to call the call centre, I eventually spoke to Busisiwe, who is not good at listening to clients, only trying to make her point because she knows better than me. I paid via Snapscan and they give you a reference number as proof of payment. I shared this information with Busisiwe and confirmed that the payment I made was not for my streaming package but for another of my inactive packages. No, it should make sense to do a journal so that I can watch again, but she kept asking for proof of payment, and yet I explained to her how Snapscan works, and that reference number is a unique number for the payment in question. Now, can someone from Multichoice do this journal and get over this?