Pathetic Service ever

I contacted dstv on the 1st of July and wanted to downgrade from compact to access and still watch showmax on my explorer,each and everytime i inquire on facebook message platform i get told different information by different people or they refer me to showmax who then tells me its not showmax issue. I was told to pay this amount, this is the messages from your dstv agen on facebook “That amount excludes your ShowMax subscription. It is broken down as follows:

Overdue amount on account: R 131.33 DStv Access pro rated fee for period 04-07-2019 to 27-07-2019: R 86.45 Access fee pro rata for period 04-07-2019 to 27-07-2019: R 73.55” of which i queried why must i pay R131.33 prorata for the compact and apparently showmax that i watched from the 1st to 3 july my query being u guys were supposed to disconnect this since its a monthly payment but now i being charged that, i ended up wanting to cancel my whole subscription and rather go with netflix and showmax and get me a tv box, the person then told me we can remove your access then u pay less of which i asked what was access the agent then told me its recording,rewinding and forwarding i agreed since i didnt need it, the agent told me that i will have box office and showmax on my dstv which i was fine with, i was told to pay R211.33 yesterday of which i did and to my surprise i could not watch showmax it gave me an error E102-29, i was first send to showmax again when i inquired with dstv and showmax send me back to dstv, the person who was assisting me left me hanging yesterday after they repeated the same story to me and not listening, the agent ended up saying please wait whilst we look into your account and they never got back to me from last nice till morning when another agent asked for my contact number so he can call me, he then told me i was told wrong information and that i must pay again some money to view showmax on my explorer of which i dont agree with, i was told one thing i made a payment and now someone else tells me something else that i must pay, the agent said he will get a manager to call by the name Kenneth or Simphiwe but up until now no manager has called me, i have send messages on facebook and no answer and just now someone replies me on facebook asking me again how can they help me which is i must start again to repeat myself and go around in circles, i am sitting in the house and cant watch showmax and i have to keep on repeating myself due to your agents who advise wrong information and do not pay attention to detail this is upsetting and time wasting, my whole saturday gone trying to fix this, and mind you I started querying this since the 1st of July till now im still going around in circles and going nowhere slowly Considering i have been a dstv customer for more than 6 years this is ridiculous