PATHETIC SERVICE EVER

HORRIFIC CUSTOMER SERVICE

We app**** for dstv internet as an existing client,the router was delivered on 29/04 and ever since it has never worked or had internet,we called the customer care and we were told to take router to the nearest multichoice center,we did go to Zinniaville center and some guy agents told me they are not trained about the router and they kept on referring me and still did not get help that was on the 31st April,the same they I contacted them on their live chat and I was told the router was not loaded in our profile I should wait for 24 to 28 hours and I was assisted by Bongiwe,after 48 hours I did contact them again as router still says internet not available and I was assisted buy impatient Phumelele and told me router is not working because I have outstanding amount of R1340 I asked her to break down what is that amount for because I checked our balance on the 30th April after the router was delivered and I had outstanding amount of R436 which I paid the same day,I was told I was paying for some adds-on that we did not subscribe for and If I want to cancel should email them,I asked for the statement of what am I owing and still I don't get it and the bill break down still doesn't specify what I'm paying for,paid R436 now it says 710 what I'm I really paying for,I regret ever applying for their router, Sies Man!!