Pathetic Service Ever...

I have an active HD decoder which is on a compact plan that i paid on the 28 of June then i bought Explora decoder then activated it on the mid July as an additional decoder. To my surprise the HD decoder was deactivated and i dont understand why as i paid for the service for the month of July when i call the call center they are taking me from back and forth. Telling me that it was a technical issue that i am disconnected and they can not reactivate they keep on saying that they will eacalate. So now i paid for the service i did not get? When i request to speak to a team leader im told that they will call me but they dont. On the 24 i called again at 11am spoke to an agent by the name of Shakira *** and was advised that it will be escalated to technical department they will activate it in 3-4 hours and they will also call in terms of the money that i paid for the service i didnt get. THAT DID NOT HAPPEN. 9 hours later i called again as the service was still suspended and i spoke to Akhona *** and she also told me the same thing that she will escalate to technical department to re-activate it and they will call me still nothing. When i call they keep on telling me hold while they are busy. Im using airtime to call and everytime im being sent from pillar to post and not getting assistance yet i paid. Im really disappointed and ****ed, don't understand why i have to be treated this way for something i paid.