MM
Maria M
1 reviews | Active since Sept 2022
27 Sept 2022, 14:06
Pathetic service even after my first complaint, I have not received any help! Just empty promises.
Ever since my last complaint, Sandile from Dstv complaints department call me on 23 September 2022, apologised and assured me that they will not deduct that exorbitant amount from my bank account and he doesn't see why it is that much after I have downgraded my package. However today a debit order of R814 was debited from my bank account and he promised to get back to me on Monday which was yesterday but I have not heard from them. I want my money back and change the payment method to eft so that I can pay you every month. Giving you guys permission to access my account via debit order was the biggest mistake I have ever done. You think you can do as you please with my money.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Sept 2022, 16:13Hi Maria,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Sept 2022, 16:13
Official
Hi Maria,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Maria M's updateReviewer Update
20 Oct 2022, 08:58Mutlichoice, you still went ahead and debited me that R814 , I have not received any feedback from any of you since speaking to Sandile from your complaints Department. He ensured me that I will be debited the correct amount but that didnt happen, I have not been credited the difference till today. Now you are about to debit me again. What do you want me to do for you guys to treat me fairly??? I have had it with your poor service. Your call centre agents are incompetant , your billings department is appaulling and even your DStv: Hello Peter Team is disgusting!!!!!
MM
Maria M's update20 Oct 2022, 08:58
Reviewer Update
Mutlichoice, you still went ahead and debited me that R814 , I have not received any feedback from any of you since speaking to Sandile from your complaints Department. He ensured me that I will be debited the correct amount but that didnt happen, I have not been credited the difference till today. Now you are about to debit me again. What do you want me to do for you guys to treat me fairly??? I have had it with your poor service. Your call centre agents are incompetant , your billings department is appaulling and even your DStv: Hello Peter Team is disgusting!!!!!