PATHETIC SERVICE

Good Day

I have been trying for weeks on end to sort out an issue that inefficient staff of DSTV have created which is having a financial impact on me due to a double subscription being billed. On 18 March 2021 I had an Ultra Decoder installed by an Agent send through from DSTV. The decoder installed has the Serial Number: A*** and Smart Card Serial: ***. This was taken on a Compact Price Lock for 599 with my Xtra view decoder being my old explorer 2A Serial Number:A*** and Smart Card Serial: ***. However, DSTV has now another Ultra loaded onto my profile with Decoder Serial: A*** and Smart Card Serial: *** which says pending installation. I did not request this nor has this been delivered and installed to me. I have been trying for weeks on end to sort this issue out via telephone, your live chat, facebook and email and almost a month later the matter has not been resolved.

It is causing me undue stress because of the additional costs I am now incurring and to date the matter is unresolved. I get calls informing me that the matter has been escalated and it will be resolved within 24 hours and yet here I am again emailing as it hasn't been resolved.

Agents are unhelpful, inefficient and have not empathy for the situation I am faced with as a result of DSTV Staff incompetence. I request a Senior Official to contact me and to resolve this matter with urgency. My customer number is ***2. I am very upset and frustrated at the manner in which a long standing client like myself is being treated.

I NEED TO BE CONTACTED URGENTLY AS THE STAFF WANT TO ACTIVATE A DECODER I DONT EVEN HAVE AND I WILL BE BILLED FOR IT