Pathetic service

We opted for the price lock option to manage our budget and to make sure our account is always up to date and active. Needless to say this has been the worst experience since joining in Dec 2017. Every month it is a struggle, we get disconnected of outstanding balance however we pay each month. The problem is that the money does not get allocated to the right account.

We phone and notes does not get updated, you speak to supervisors and promise to phone back but they never do. i have so many ref numbers, just to find out after i spoke to them on Friday (20/09/2019) and Monday (23/09/2019) that my service was yet AGAIN DEACTIVATED!

I have proof that i paid each and every month since joining. I took the R549 price lock option so that i know i need to pay R549 each month. How is it possible to have an outstanding amount on my account??

Super frustrated with poor service delivery, i will be canceling my DSTV in December when the 24 month contract period is over!