pathetic service

i am still waiting for my refund since November but every month i pay my DSTV they gave me this stupid refence but nothing yet and as funny is the consultant that asked me to pay the amount and which that was also incorrect as i had to do anada payment

From: Proofofpayment <***> Sent: Wednesday, November 29, 2023 7:15 AM To: Nhlanhla Monareng (Santam) <***> Subject: Re: [EXTERNAL] refund requirement

ENQUIRY REFERENCE NUMBER : ***9 Good day

Thank you for taking the time to contact us,

Kindly note the proof of payment has been escalated to central finance for tracing.

Kind regards

Billing and Collections