PATHETIC SERVICE

It is disheartening to see the trend Multichoice has on its unsatisfactory service they give yet we pay a fortune to watch repeated programmes. I paid my account via banking channels and forwarded a proof of payment which your consultant asked and confirmed they received it. To my surprise you guys then switched off my decoder. Time is money and that’s what you guys have wasted on my part. Then you gave me lousy excuses about subscriptions which I have cancelled. Makes me wonder if then your accounts departments does work or your customer service consultants just cook up reason to give us as your customers. Competition Is very tough now such inadequate service and so many entertainment services we can opt for. You guys will loose me as a customer and many others that experience such an appalling service.

Paid my subscription on the 25th of September 2019 and the consultant told me to pay the amount of R46.00 that I was shot fall of after paying the amount of R350.00 via FNB app and sent a proof of payment. I paid R400.00 all in all.

Paid on the 25th disconnected my service on the 9th of October what it that.

Called in today 2019/10/10 around 11:40 couldn't find any assistance which I find so unprofessional. I paid what the lady told me pay on the 25th.

Imagine been on phone from 11:40 - 12:30 what does that tell.

I want this to be fixed Immediately I mean NOW.

Spoke to Nkosinathi Bhubesi the consultant and his Manager he said is Ronald Makgaratshi or something. Manager couldn't come to a phone to speak to, hence it is his JOB to assist further.

I want this issue to be resolved NOW.