Pathetic Service - DSTV Showmax issue

After my first review of Pathetic Service regarding DSTV and Showmax, pleaae find a furtherreview. Thando from DSTV contacted me in the morning on 4 Feb 20 and would phone me back in 30 minutes - this did not occur. I then contacted DSTV the same day in the evening and spoke to Bronwyn Moonsamy who said the problem would be resolved in an hour. This did not take place. I then contacted DSTV again today and was on the line for 56 minutes. Still DSTV could not resolve the problem and eventually DSTV disconnected the line. I then contact DSTV again and was assisted by Siyamthanda PE who indicated that she could not assist me and that this would need to be escalated to the Technical Department.

In total i have spent over 4 hours on the cellphone trying to resolve this with DSTV and DSTV has not yet resolved the matter.

This is now the 2nd Pathetic Service Review that i have written in a space of 2 days.

I would like my DSTV and Showmax issue resolved urgently. I would like DSTV to credit my DSTV account with the 4 hour telephone costs, which will be provided to DSTV when they contact me.

DSTV is proving a terrible service, for a high cost, and showing re-runs after re-runs in terms of movies.

Can this be resolved and by when. DSTV provide commitment in resolving this and dont just say it will be done and then do nothing.