GB
Gertbrecht B
1 reviews | Active since Apr 2020
04 Apr 2020, 20:30
Pathetic service-Dstv now
Worst service ever!! My Dstv now app has not been working for since 18 March 2020. I have been reporting this since then on the live chat option. Every time it is escalated to the technical department who will return to me with an answer within 24 hours. Two weeks later and numerous attempts to have it fixed and it is still not working.
The ONLY reason I still have a subscription for DSTV is a for a couple of local shows (and I haven’t been able to watch it any way).
You have lost another customer!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Apr 2020, 20:49Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Apr 2020, 20:49
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GB
Gertbrecht B's updateReviewer Update
05 Apr 2020, 17:33Just empty promises!!! Yesterday I was told that someone from the technical department would contact me within 24 hours.
24 Hours have passed!! No contact from Dstv’s technical department. My Dstv now app is still just showing only the free channels. I have been trying for the past two weeks now to get this sorted out!!!
You are quick to deduct money from my account at the end of every month, but VERY SLOW ON PROVIDING ANY SERVICE.
And no refunds are available for the lost service. Just pathetic excuses and empty promises.
24 Hours have passed!! No contact from Dstv’s technical department. My Dstv now app is still just showing only the free channels. I have been trying for the past two weeks now to get this sorted out!!!
You are quick to deduct money from my account at the end of every month, but VERY SLOW ON PROVIDING ANY SERVICE.
And no refunds are available for the lost service. Just pathetic excuses and empty promises.
GB
Gertbrecht B's update05 Apr 2020, 17:33
Reviewer Update
Just empty promises!!! Yesterday I was told that someone from the technical department would contact me within 24 hours.
24 Hours have passed!! No contact from Dstv’s technical department. My Dstv now app is still just showing only the free channels. I have been trying for the past two weeks now to get this sorted out!!!
You are quick to deduct money from my account at the end of every month, but VERY SLOW ON PROVIDING ANY SERVICE.
And no refunds are available for the lost service. Just pathetic excuses and empty promises.
24 Hours have passed!! No contact from Dstv’s technical department. My Dstv now app is still just showing only the free channels. I have been trying for the past two weeks now to get this sorted out!!!
You are quick to deduct money from my account at the end of every month, but VERY SLOW ON PROVIDING ANY SERVICE.
And no refunds are available for the lost service. Just pathetic excuses and empty promises.