pS
patricia S
1 reviews | Active since Jan 2017
16 Sept 2020, 09:20
pathetic service - DSTV
I write today to complain about the inconsistent service received by DSTV. My boss has a number of decoders with DSTV and spends a decent amount each month via debit order. He has recently purchased a new decoder on he 14th August. We were not told to pay any connection fees. The decoder kept being disconnected. Every time I've spoken to consultants, they tell me its due to non payment !!!! then they say they will load a special debit order and then they reconnect. I've again had it disconnected this morning (with my boss being super uptight) I am very tired of the inconsistent service at a premium price !!!!!!!!!! I WANT IT SORTED OUT AND DSTV TO CALL ME SO WE CAN SORT THIS OUT ONCE AND FOR ALL......
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Sept 2020, 10:52Hi Patricia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Sept 2020, 10:52
Official
Hi Patricia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
pS
patricia S's updateReviewer Update
17 Sept 2020, 13:54Good Day
I thank you for your prompt reply.
I did notice 2 missed calls on my phone, unfortunately we had a work presentation on the go at the time. I regret missing the calls as that would have been great to speak to you
Perhaps for future dealings with clients, DSTV could be a bit clearer on the initial setting up of the decoder in respect of payment. My boss wasn't told of any payment that he needed to make and because he has a debit order going off each month, he thought it would be added to the rest of the decoders.
Thank you for addressing the problem
I thank you for your prompt reply.
I did notice 2 missed calls on my phone, unfortunately we had a work presentation on the go at the time. I regret missing the calls as that would have been great to speak to you
Perhaps for future dealings with clients, DSTV could be a bit clearer on the initial setting up of the decoder in respect of payment. My boss wasn't told of any payment that he needed to make and because he has a debit order going off each month, he thought it would be added to the rest of the decoders.
Thank you for addressing the problem
pS
patricia S's update17 Sept 2020, 13:54
Reviewer Update
Good Day
I thank you for your prompt reply.
I did notice 2 missed calls on my phone, unfortunately we had a work presentation on the go at the time. I regret missing the calls as that would have been great to speak to you
Perhaps for future dealings with clients, DSTV could be a bit clearer on the initial setting up of the decoder in respect of payment. My boss wasn't told of any payment that he needed to make and because he has a debit order going off each month, he thought it would be added to the rest of the decoders.
Thank you for addressing the problem
I thank you for your prompt reply.
I did notice 2 missed calls on my phone, unfortunately we had a work presentation on the go at the time. I regret missing the calls as that would have been great to speak to you
Perhaps for future dealings with clients, DSTV could be a bit clearer on the initial setting up of the decoder in respect of payment. My boss wasn't told of any payment that he needed to make and because he has a debit order going off each month, he thought it would be added to the rest of the decoders.
Thank you for addressing the problem