Pathetic Service despite numerous calls

<p>I am flabbergasted by the fact that nearly one month after requesting a refund, you decide that you are not going to do it because there's no supporting documents, How pathetic is that. You decided to ignore my request to downgrade my subscription. You decided to credit my account despite me specifically requesting a refund at the end of April. Even after a conversation again last week with Mbulelo Kom and his team leader Sandile, you still have not refunded my money. I specifically told Sandile I would be calling in today should the money not reflect, as I was not prepared to wait another 7-10 working days, as I had been inconvenienced enough. He said there were no guarantees but that he would escalate the matter. I want the refund for my debit order that went off on the 29 April. Had my request for a refund been dealt with correctly in the first place, or actually, had my account been downgraded as initially requested, this would not have gotten this far.</p>