Pathetic service delivery
<p>Receive SMS out of the blue stating my account is in arrears and will be suspended if not paid immediately! Check Dstv Self Help Site only to find nothing on my account or any statements. Phone Pretoria Call Centre to be told it was a double payment from my bank a year ago which was now rectified by reversing one of the payments. So 2-1=1, no arrears. Ask to be provided with statements as proof and still waiting. Received a final reminder last night on my decoder indicating it is a 2nd reminder and my service will be suspended if not payed immediately. So much for service. Acc nr ********** </p>
Dear James Simon
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear James Simon
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Mr James Simons
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls went straight to voice messages, we managed to leave a message for you.
Upon checking your account we confirm that your payment of R425.00 was reversed on the 20\9\2016. Your account currently reflects overdue amount of R472.54 for service from 02-10-2016 to 01-11-2016. Please be advised if the amount is not paid your service will automatically be disconnected.
Regards
Nesta
Dear Mr James Simons
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls went straight to voice messages, we managed to leave a message for you.
Upon checking your account we confirm that your payment of R425.00 was reversed on the 20\9\2016. Your account currently reflects overdue amount of R472.54 for service from 02-10-2016 to 01-11-2016. Please be advised if the amount is not paid your service will automatically be disconnected.
Regards
Nesta
I am at a conference for the day. I still have not received any statement or proof showing the payment was reversed and by whomI made a payment of R760 on the 30th of Sept 2016 via internet banking. My email address is **********
I am at a conference for the day. I still have not received any statement or proof showing the payment was reversed and by whomI made a payment of R760 on the 30th of Sept 2016 via internet banking. My email address is **********
After another 5 days going past, I still have not received any statements or proof that my account is in arrears. Conclusion then, still pathetic service!
After another 5 days going past, I still have not received any statements or proof that my account is in arrears. Conclusion then, still pathetic service!