Pathetic service!

I was disconnected and the amount due on my app was R551.86. I called this morning to confirm and the agent confirmed. I paid, was not connected, phoned again, another agent confirmed payment received and couldn’t understand why I’m still disconnected. Escalated to a Manager who was supposed to call me back at 12:00, at 12:30 I called because no one called me and then call dropped after holding on for another half hour. Called again and got put on hold for 45 min, call dropped! I’m on the phone for almost 2 hours and no one seems to be able to help!!!! WTH???? You think I have all the airtime to waste on them! I’m still disconnected!!!!