SK
Sandra K

1 reviews | Active since Mar 2011

23 Mar 2021, 22:00

Pathetic service

Their service sucks I haven't been paying because I don't have money and I really was not encourage to as you watch the same thing over and over again. 2 weeks back I checked my Balance it was 515.49....wnen I checked today it was still the same amount which is impossible. Called an spoke to the agent who said I should pay 392.59 and the service will be activated immediately and I did but service was still not available. Called again the next agent explained some nonsense and said I need to pay 515.59 I told her that can not be possible because am left with 9 days to the month end. She logged a call with reference ***1_i213 and said they will fix the amount and my service should be reconnected shortly. Still it didn't happen and when I used self help service the amount due now was 695.11 when I called the agent said I must pay for the new month also. I'm saying I will pay arrears I have so they say and the remaining days for March. Will pay for the new month on the due date the 1st but she insist that because the 1st is nearby I need to pay also for April I am saying Dstv is a **** like any other *****ed companies what they are doing is day light *******. 1st they made me pay 393 immediately secondly they want me to pay for the next month but who said I will pay the next month?, I think the last agent deliberately placed me on hold as if she is checking something until I was disconnected. Such pathetic service

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2021, 22:59
Official
Hi Sandra, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
SK
Sandra K's update24 Mar 2021, 14:58
Reviewer Update
Now a cherry on top...when I say their service is pathetic. This morning I get a message that if I pay an additional 172 my services will be connected. which I did and when I log on self service is says the service is active but still not connected. meaning for viewing for the last 8 days of the month I had to pay R565
SK
Sandra K's update24 Mar 2021, 14:59
Reviewer Update
so when DSTV refer to as soon as possible they are referring to 24hrs