Pathetic service

Multi choice double debited me on the 20th of June 2020, I called and requested a refund and was advised that it takes up to 7 working days to process. I called 2 weeks later on a Wednesday and was advised that it has been processed and should be paid latest Friday the 3rd of July 2020. I then spoke to 3 different agents to date and still no refund. This is pathetic and unacceptable, this is the same company that will never hesitate to disconnect your services due to non payment but when they have to pay you back it's a mission, I am so disappointed and still waiting for my refund.